Inside John Lewis

In a television first BBC Two goes behind the scenes of John Lewis – one of Britain's biggest and best known department stores – as it tackles the worst recession for 80 years in Inside John Lewis.

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Created By
Status	Ended
Original Name	Inside John Lewis
First Air Date	March 10, 2010
Last Air Date	March 24, 2010
Seasons	1
Episodes	3
Episode Runtime	1h 0min
Language	English
Original Language	English
Production Countries	—
Production Companies
Networks	BBC Two

S01E03

Episode 3

Programme three looks to the future. John Lewis is expanding its fashion offering online and we learn what their customers are expecting from a brave new world of 21st-century shopping. The big question facing John Lewis is whether they can embrace this online world without compromising on what it considers to be the business's Holy Grail - personal and specialist service.

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